Shipping & Delivery Policy

Last Updated: August 25, 2026

Overview

SimTechnix offers simulation equipment and accessories from a variety of manufacturers. Shipping methods, costs, processing times, and delivery arrangements may vary depending on the product, supplier, and destination.

Shipping Availability & Destinations

Available shipping destinations and methods depend on the products ordered and the fulfillment arrangements of the applicable manufacturer or supplier.

Some products may have geographic shipping restrictions or require special delivery arrangements.

Please contact us before ordering if you have questions about delivery availability for your location.

Shipping Costs

Shipping charges, when applicable, are based on factors such as product dimensions, weight, destination, and shipping method.

Some oversized, heavy, or specialized products may require freight shipping or a custom shipping quote.

Applicable shipping charges will be disclosed before the order is finalized. Where a custom quote is required, we will contact you to confirm the arrangements before proceeding.

Processing Times & Product Availability

Processing times vary by product and supplier.

Certain items may be available for prompt fulfillment, while others may be special-order, made-to-order, backordered, or shipped directly from a manufacturer.

Product availability and processing estimates are subject to confirmation.

Delivery Estimates

Delivery timeframes depend on product availability, processing requirements, carrier schedules, and destination.

Unless expressly confirmed otherwise, any delivery timeframe provided is an estimate rather than a guaranteed delivery date.

We will communicate material changes to an order’s expected fulfillment or delivery schedule when they become known.

Applicable legal requirements concerning shipping delays, customer consent, and refunds remain in effect.

Manufacturer-Direct Shipping

Certain products may ship directly from the manufacturer or an authorized distribution facility.

These shipments may have different processing schedules, packaging, carriers, or delivery requirements.

Orders containing products from multiple suppliers may arrive in separate shipments.

Freight & Oversized Deliveries

Large simulation enclosures, cockpits, platforms, and other oversized equipment may require freight transportation or special handling.

Depending on the product, freight delivery may involve receiving requirements such as unloading assistance, delivery appointments, or access restrictions.

Any applicable special delivery conditions and charges will be communicated before purchase.

Customers should inspect freight shipments and report visible damage or shortages promptly.

Tracking & Shipment Updates

When tracking information is available, it will be provided after the shipment has been processed by the fulfillment provider.

Some freight or manufacturer-direct shipments may use alternative tracking or delivery-notification procedures.

Delivery Problems & Shipping Damage

If your shipment is missing, damaged, or appears to have been delivered incorrectly, please contact SimTechnix promptly.

We will assist with investigating the issue and coordinating with the appropriate supplier or carrier.

Please retain the original packaging and provide photographs when possible.

Shipping Promotions

Any free-shipping or discounted-shipping promotion is subject to its published eligibility requirements.

Oversized, freight-shipped, or manufacturer-restricted products may be excluded where those exclusions are disclosed before purchase.

Contact Information

If you have questions about this policy or need assistance with an order, please contact us:

SimTechnix
Email: support@simtechnix.com
Website: https://simtechnix.com
Contact Form: https://simtechnix.com/pages/contact

We are happy to assist with questions regarding product availability, shipping, returns, and manufacturer-specific requirements.